How to file an insurance claim? Bikeleasing keeps you informed

Let’s face it: a bicycle is an everyday object. Wear and tear on parts such as brakes or tyres and the occasional damage are inevitable. Our Bikeleasing insurance covers both cases. So that an acute insurance claim doesn't keep you waiting unnecessarily long, you can easily use our Bikeleasing portal in the event of an insurance claim. Here you can report damage, wear and tear or theft quickly and easily. This is how it works:

Reporting damage via the Bikeleasing portal

• Select “Report damage”.
• Select the agreement and the type of damage.
• Enter all data required; confirm to file the insurance claim.
• That’s all! We will take care of the rest. If we need anything else, we will contact you.

Report theft and damage – via our Bikeleasing portal, by e-mail or phone

Very important: Please report a theft to the police within five working days. If you have ever had the experience of your bike being stolen, you will know that it is important to report it to the police within this period so that the insurance can take effect.

You can report the damage yourself in the Bikeleasing portal or via your Bikeleasing partner dealer in our claims department. They can enter the damage directly via their account at Bikeleasing-Portal. We will then take all the necessary steps to get you back on the saddle again soon. You can find a short instruction video here.

We are also happy to receive your call on the Bikeleasing hotline: On weekdays you can reach our claims hotline on +49 (0) 5 61 / 50 34 33 63 from 9:00 to 17:00. Alternatively, you can contact us by e-mail at any time.

Overview of our insurances

Our insurance policies are briefly explained below to give you a quick overview of the various offers and their benefits. You can find all the detailed information and details on our insurance & service website. 

Bikeleasing comfort insurance

Always included: Our comfort insurance offers comprehensive cover for your company bike, including theft, accident and vandalism damage as well as other risks. This insurance is mandatory in every leasing contract. Regardless of whether you have had an accident, your bike has been stolen or damage has been caused by improper handling - you can be sure that your bike is well covered.

Bikeleasing default insurance (AGAV)

Already included: This insurance protects the employer in the event of an employee's absence and is already included in the leasing factor. This means there are no additional costs for the employer. Long-term illness, death, cancellation, termination of the employment contract by mutual agreement, parental leave and disability are covered.

Bikeleasing wear and tear insurance (optional)

With wear and tear insurance, you are covered against all types of wear and tear damage. This insurance is optional and can be taken out additionally to avoid unexpected repair costs. It covers important components such as the battery, brake pads, chains and tyres - a sensible investment to extend the service life of your leased bike and ensure you are always worry-free on the road.

Bikeleasing liability & legal expenses insurance (optional)

This optional insurance offers comprehensive liability and legal protection for all cases in which you or your company bike are involved in legal disputes. It protects you against financial risks in the event of liability claims.

Bikeleasing inspection package (optional)

With our inspection package, your bike will always be in top condition. With the Bikeleasing inspection package, you ensure that your company bike is regularly serviced and checked. With this optional but useful package, your bike will always be in optimum condition and major damage can be prevented at an early stage. Rely on preventive care to ensure enjoyable riding moments and avoid unexpected breakdowns.

Keeping you well-covered

With tried-and-tested insurance concepts from our partner ERGO Versicherungen AG, additional service packages and fast, reliable handling of claims and incidents, we ensure an all-round relaxed company bike experience. It's worth taking a look at our range of insurance products to customise your cover as perfectly as possible to your individual risks and experiences. In our insurance and service manual, you can find out everything about your current cover and compare it with other insurance packages.

Would you like to take a detailed look at the insurance policies? You can access our insurance handbook here.

Always with you: our mobility guarantee

Accidental damage, a flat tyre or an eight in the wheel? Sure, that's annoying, but with the Bikeleasing-Service you can stay mobile even if your company bike isn't - thanks to the mobility guarantee included in the Bikeleasing-Comfort insurance. This covers the cost of transporting unroadworthy bikes, e-bikes, luggage and trailers to the nearest workshop, to your destination or home up to a maximum of 150 euros per claim and also reimburses the cost of a hire bike up to a daily rate of 25 euros for the duration of the repair (maximum 14 days).

You can find more information about our mobility guarantee under Insurance and services.

We wish you a safe journey!